07.30.07

Cost, Scalability & Capability

Posted in Best Practices, Outsourcing, Posts at 10:24 am by Gary M. Zeiss

In a recent ComputerWorld article, Gerry Clark of TPI offered his perspective on outsourcing trends. One of the most interesting things that Mr. Clark highlighted was the increasing effort provider markets take to distinguish themselves from other markets. He says:

Differentiation seems to be the direction that most are taking. The big attraction offshore used to be lower cost. Today, that is not good enough because they themselves are facing increased inflation in labor, real estate and infrastructure cost. Even countries like India have to think about what else they can do to be successful.

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07.24.07

Fixing Broken Processes

Posted in Best Practices, Information Technology, Outsourcing, Posts at 8:48 am by Gary M. Zeiss

In an article appearing in Computer World on July 23, 2007 entitled “When to Fix a Broken Process,” Bart Perkins of Leverage Partners, Inc., explores a question that many ask – whether it is better to improve your process before or after you outsource. Mr. Perkins aptly points out that there are pros and cons to each approach – and that the ultimate answer, in large part, depends on the state of the customer at the time of the outsourcing.

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07.17.07

Outsourcing Issues in Insurance Claims Processing

Posted in Best Practices, Governance, Healthcare, Information Technology, Negotiations, Outsourcing, Posts at 7:02 pm by Gary M. Zeiss

Claims processing is one of the cornerstones of outsourcing in the insurance industry.  This primarily back-office task is often seen as a great opportunity to save money – as it is primarily ministerial, not customer-facing and based on specific rules and guidelines.  Many insurers have grasped this concept and moved their processing to lower-cost offshore locations.

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07.13.07

Do It Yourself?

Posted in Best Practices, Negotiations, Outsourcing, Posts at 11:28 am by Gary M. Zeiss

According to a recent article found on ZDNet UK (here), more and more U.S. companies are participating in “do-it-yourself” (DIY) outsourcing. This has caused a slow down among outsourcing consultants and law firms – all of which suffer when companies take on outsourcing themselves. What is being gained and lost in this transition?

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