09.18.07
Zen and the Art of Outsourcing Happiness
A September 17, 2007, article in CIO magazine entitled “How to Measure Real Outsourcing Success (Hint: It’s Not the SLAs)†pointed out some interesting statistics about outsourcing and outsourcing happiness. Starting with the premise that
Let me start by saying that I honestly believe that there are portions of a relationship that defy measurement. This is true in a marriage, in a friendship, in an employer-employee situation and in an outsourcing. But these things are often the “mortar†that hold the relationships together – they are neither discreet nor clearly measurable. Certainly, I can look at a building and count the number of bricks used to build it with efficient precision. However, determining the amount of mortar that is holding those bricks together is a little more difficult.
