Los Angeles, California
In a recent article published on Law.com, W. Carter Santos makes an argument against using Letters of Intent (LOI’s) to move projects forward when the negotiations of an outsourcing deal become protracted. His primary argument is that the customer looses substantial leverage by letting the vendor begin work prior to the signing of the deal.
Claims processing is one of the cornerstones of outsourcing in the insurance industry. This primarily back-office task is often seen as a great opportunity to save money – as it is primarily ministerial, not customer-facing and based on specific rules and guidelines. Many insurers have grasped this concept and moved their processing to lower-cost offshore locations.
In E.M. Foerster’s “A Passage to India,” the conflicts between British aristocracy and the Indian professional class was explored. It was a difficult story, highlighting pride, prejudice and institutionalized bias.
These days, however, passages to India (and Singapore, Argentina, Belgium and Thailand, among others) mean something entirely different for hundreds of thousands of people (about 60,000 of them, American). Instead of looking down on the native citizens, these intrepid travelers are seeking to have the native citizens save their lives, fix their knees or lift their faces. Medical tourists come from all over the industrialized world, including from countries with government-run health care, countries with relatively poor health care infrastructures and, in the case of the U.S., places with exorbitantly expensive health care systems.
Outsourcing News